Returns & Refund Policy

🔄 Returns & Refund Policy – HMT FASHION

At HMT FASHION, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

You may request a return under the following conditions:

  • The product is damaged, defective, or incorrect
  • The return request is raised within 48 hours of delivery
  • The product is unused, uninstalled, and in original packaging
  • All tags, labels, and accessories are intact

⚠️ Returns will not be accepted if the product shows signs of use or damage caused after delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or installed products
  • Products without original packaging
  • Items damaged due to misuse or improper handling
  • Consumables (batteries, plugs, etc.) unless defective

3. Return Process

To initiate a return:

  1. 📧 Email us at info@hmtfashion.in
  2. 📦 Share the following details:
    • Order ID
    • Product images (clearly showing the issue)
    • Description of the problem
  3. ⏳ Our team will review your request within 1–2 business days
  4. ✅ Once approved, we will arrange pickup or guide you with return instructions

4. Refund Policy

Refunds are processed under the following conditions:

  • After product inspection and approval
  • Refund will be initiated to the original payment method

💰 Refund Timeline:

  • Processing Time: 5–7 business days after approval
  • Bank/Credit Processing: Additional 2–5 days depending on your provider

5. Replacement Policy

  • Eligible products may be replaced instead of refunded
  • Replacement is subject to stock availability
  • If the product is unavailable, a full refund will be issued

6. Return Shipping Charges

  • ✅ Free return shipping for damaged or incorrect products
  • 🚚 For other cases, shipping charges may apply (if approved)

7. Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not possible
  • Prepaid cancelled orders will be fully refunded

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank/payment provider
  • Still need help? Contact us using the details below

9. Need Help?

TEMIX INDIA PRIVATE LIMITED

📧 Email: info@hmtfashion.in
📞 Phone: +91 8700 610 550
🌐 Website: https://hmtfashion.in/

10. Disclaimer

HMT FASHION reserves the right to:

  • Approve or reject return requests after inspection
  • Update this policy without prior notice

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